If you are not happy with the booklets we printed for you, please contact us within five days of receipt of your booklets. If we made a mistake on your order, we will reprint your booklets and reship them to you on an expedited basis. Your satisfaction with our printing is paramount to us. We love our work, we want you to love it also.
- Unfortunately, we cannot be responsible for customer errors such as misspelling, punctuation, design or color errors in your booklets. We cannot reprint an order at our expense if new files are required.
- If color is important to you we recommend that you request a printed proof of your booklets to insure a color match you are happy with. Colors you see on your computer screen are RGB, your booklets will be printed CMYK.
- We cannot be responsible for low-resolution graphic files supplied to us by you. If you downloaded a graphic from the Internet, odds are that it is a low-resolution file. One simple method of checking your graphic files is to enlarge them to see if they are pixilated. If you have time, a printed proof of your file is always a good option.
- We will reprint your booklets on an expedited schedule if they are damaged in transit. You must notify us immediately upon receipt, and keep the damaged booklets until FedEx can inspect them.
This Guarantee is limited to the reprint of the original booklet file and does not cover any loses or damage incurred by you due to the problems with the printing error.
Please contact us today for information on our event program and booklet printing services.